What is teleconsultation?

In addition to face-to-face consultations, Les Toises - Centre de Psychiatrie et Psychothérapie offers international multilingual teleconsultations that meet Swiss standards of excellence.

Our platform allows individuals seeking teleconsultations to receive mental health follow-up care worldwide, provided by the same specialist.

Les Toises provides high-quality care to children, adolescents, and adults in need of support, delivered by certified experts in various specializations. They participate in ongoing training at the Centre des Toises throughout the year. Teleconsultation is not suitable for emergency care.

Thanks to our platform, teleconsultation is accessible from any connected device.

Fully developed and hosted by Les Toises, it meets the highest standards of confidentiality and digital security.

How does the platform work?

A therapist tailored to your needs

On the home page of our teleconsultation platform, click on «Find the right therapist for me» and let our virtual assistant guide you.

You can also choose your therapist by selecting «View all therapists».

Fast appointment scheduling

Once you've found the right therapist for your needs, click on «book an appointment» and let our virtual assistant guide you.

The teleconsultation platform enables you to quickly book a follow-up appointment.

A patient profile in just a few clicks

Create a new patient account on the platform to book a teleconsultation appointment.

On your profile, you can find all your appointments and download related documents (invoices, prescriptions, etc.).

How to prepare for the meeting ?

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Before

The conditions should be the same as for an in-person consultation :

  • Dress as you would for a consultation

  • Make sure not to be disturbed

  • Ensure the confidentiality of the consultation

  • Be in a quiet room

Tablet or smartphone

  • Secure the screen so that it does not move

  • Pause the notifications

  • Do not look at other applications

  • Avoid backlighting

  • Have a good internet connection

  • Maintain a proper distance from the screen

During

  • Make sure that the microphone and camera are working

  • Inform the therapist in case of delays

  • Ask for a test if needed

If you are under 16 years old

During the first teleconsultation, a parent or guardian must be present

For subsequent consultations, the parent or guardian must be nearby, in another room, and reachable by phone

After

  • Download the documents related to the consultation

On the teleconsultation platform, click on your account and select the "My Documents" tab for invoices, prescriptions, etc