Teleconsultation is accessible to everyone! Whether you're in Switzerland or abroad, it allows you to receive quality support without the need to travel.

It is especially beneficial if:

• You have difficulty getting around (physically or emotionally)

• You experience social anxiety

• You live abroad or are an expatriate

• You are a student at an international school

• You speak multiple languages and want a therapist who understands you in your native language

In summary, teleconsultation breaks down geographical and language barriers, giving you access to tailored care—wherever you are.

Rates vary depending on the professional consulted and the type of service provided.

This type of consultation is not covered by the basic health insurance (LAMal). However, partial or full reimbursement may be possible through certain supplementary insurance plans in Switzerland. We recommend checking directly with your insurer.

If you have international insurance (for example, as an expatriate or student), be sure to check as well: most of them cover teleconsultations.

All therapists go through a rigorous recruitment process, identical to that of in-person consultations, to ensure high-quality care. This includes:

• A thorough verification of their degrees and experience
  To ensure they have the necessary qualifications to meet your needs.

• An individual interview
  To assess their expertise, therapeutic approach, and ability to provide personalized support.

• Specific training in teleconsultation
  To ensure they are fully comfortable with online support and can provide an optimal experience.

• Regular participation of therapists in a clinical symposium
  Organized and led by an experienced psychiatrist. The symposium serves as a space for exchange and supervision among healthcare professionals.

Some therapists also offer a hybrid approach, combining online and in-person sessions, for maximum flexibility and personalized support
. The goal is simple: to provide high-quality care, regardless of the format chosen, with skilled and dedicated professionals.

Both options are available, each with its own advantages:

• Online:
  More flexible, with no need to travel. Perfect if you're abroad, have a busy or irregular schedule, or if you find it difficult to get around or be in public.

• In-clinic:
  Some prefer in-person interaction or an environment outside their daily routine to help foster a more direct connection.

Your comfort is our priority. If you have any doubts, we're here to guide you and help you make the best choice. You can write to us at info@lestoises.ch.

We offer multidisciplinary care. This means that you can be supported by multiple professionals depending on your needs:

Available via teleconsultation and in person:

• Psychiatrist: for medical evaluations or treatment if needed, as well as for therapy.

• Psychologist: for psychological support and therapy.

Available only in person at our clinics:

• Neuropsychologist: for assessments or specific disorders (such as ADHD, dyslexia, etc.).

• Specialized nurse: for treatment monitoring or comprehensive support.

• Social worker: to support you with administrative or social procedures.

We encourage collaboration among all these professionals. If a therapist feels they are not fully equipped to help you, they can always seek guidance from other members of our team, especially during clinical symposiums. Our healthcare professionals work together to provide you with comprehensive, compassionate, and personalized support.

In our approach, there is no such thing as a hopeless situation — we always do our best to provide you with the most suitable support.

For any other questions, feel free to consult our FAQ. If you don’t find the answer you’re looking for, you can always write to us at info@lestoises.ch.